Returns & Refunds Policy
At ONYX COOKWARE™, we offer a 100-day satisfaction guarantee to ensure you are completely happy with your kitchen essentials. If you are not satisfied with your purchase, you can return your items for a full refund within this period, provided they are in their original condition.
Initiate Your Return
Contact our customer service team via our online portal or email to request a return authorization and receive your prepaid shipping label.
Pack the Items
Carefully place the products in their original packaging, ensuring all components and manuals are included to prevent damage during transit.
Ship It Back
Attach the provided return label to the outside of your package and drop it off at the nearest authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing