Frequently Asked Questions
Everything you need to know about your ONYX COOKWARE™ experience.
What makes ONYX COOKWARE™ products unique?
Our cookware features a patented hybrid technology that combines the durability of stainless steel with the effortless release of high-quality non-stick coating. This allows you to use metal utensils without scratching while achieving the perfect sear.
How long does shipping take?
We typically process orders within 24 hours. Depending on your location, standard delivery usually takes between 2 to 5 business days. You will receive a tracking number as soon as your order leaves our warehouse.
Is the cookware dishwasher safe?
Yes, all ONYX COOKWARE™ pots and pans are 100% dishwasher safe. Our high-quality coating and stainless steel construction are designed to withstand high-temperature cleaning cycles.
What is your return policy?
We offer a 100-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return it within 100 days for a full refund, no questions asked.
Can I use ONYX COOKWARE™ on induction stoves?
Absolutely. Our cookware is designed for maximum compatibility and works perfectly on induction, gas, ceramic, and electric stovetops. They are also oven-safe up to 260°C.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.